Account Coordinator – DFW

The Account Coordinator will be responsible for promoting TotalCare's medical services as the preferred choice for PI patients, facilitating the process for clients under Letters of Protection (LOP), and ultimately driving an increase in patient referrals from attorney offices.

• Conduct regular visits to attorney offices to deliver marketing materials and promotional items, introduce TotalCare's services, and help maintain strong professional relationships
• Communicate the benefits of using TotalCare for personal injury cases, including our medical expertise, facilities, and patient-focused care standards
• Collaborate with internal teams to support a seamless experience for patients referred under Letters of Protection (LoPs)
• Track and report on marketing activity outcomes, including visit logs and referral trends from attorney offices
• Assist the team with daily tasks, marketing strategies, and other duties as assigned
• Stay informed about industry trends and TotalCare services to effectively support marketing efforts
• Provide feedback and observations to the marketing and management teams regarding market opportunities, competitive activity, and potential challenges
• Perform other duties as assigned by the supervisor or Executive Team
• Check and respond to emails in a timely manner
• Attend routine training classes and departmental staff meetings as well as one on one meetings with direct supervisor

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops; shows responsibility for own professional practice and ongoing education
• Adheres to dress code policy; appearance is neat and clean
• Knowledge of HIPAA standards and requirements. Maintains patient confidentiality at all times
• Reports to work on time and as scheduled, completes work within designated time
• Represents the organization in a positive and professional manner in the community
• Complies with all organizational policies regarding ethical business practices
• Communicates and embodies the mission, ethics and goals of the company
• Able to maintain a polite and professional demeanor while providing excellent customer service
• Strong judgment and leadership skills as well as ability to be a high-functioning team player
• Detail oriented with exceptional interpersonal communication skills

• Full-time position
• Travel to potential and current client offices, marketing and community outreach events is an essential function of this position
• Travel between TotalCare facilities for meetings & training sessions may arise

• Bachelor's degree in Marketing or related field

Must be able to physically withstand driving or riding in short or long auto rides and be able to get in/out of vehicles often as automobile travel is a daily component of this position. Must be able to bend, lift, twist, sit and/or stand/walk for up to 12 hours daily. Ability to read, write and speak English to converse with patients, law offices, vendors and/or fellow staff members who have inquiries; must be able to exchange accurate information. Must be able to see the computer screen and able to participate in tasks where computer screens are referenced.

No adverse environmental conditions; position is primarily located indoors with exception to the occasional outdoor marketing event. Sedentary and usual office working conditions with little, if any, physical exertion or hazard. Mild possibility of exposure to blood, bodily fluids or tissues as well as airborne contagions when working in the ER setting. Appropriate PPE is provided for such instances.