Clinics Manager

TotalCare is a leading healthcare provider dedicated to delivering exceptional patient care across our Freestanding Emergency Rooms, Family Practice Clinics, and Behavioral Health Center. Guided by our core value of going the second mile, we put our faith into action by loving and honoring our patients at every opportunity. Our goal is for every patient to feel truly cared for, experience compassionate treatment, and leave with an unforgettable experience. We pride ourselves on teamwork, integrity, and innovation, ensuring our employees feel supported and valued every day.

• Oversee the daily operations of the clinic, ensuring a smooth workflow and optimal efficiency
• Manage facility maintenance, cleanliness, and safety protocols
• Coordinate with vendors for medical supplies, equipment maintenance, and other operational needs
• Implement and monitor policies and procedures to maintain compliance with healthcare regulations
• Manage clinic budgets, expenses, and financial reports
• Monitor billing and insurance processes to ensure accurate and timely reimbursements
• Oversee payroll and staff scheduling to optimize coverage and reduce overtime costs
• Recruit, train, and supervise administrative and support staff
• Ensure staff adherence to policies, procedures, and customer service standards
• Conduct performance evaluations and provide feedback for continuous improvement
• Ensure compliance with all federal, state, and local healthcare regulations, including OSHA, HIPAA, and Texas Department of Health guidelines
• Conduct regular audits and implement corrective actions as needed
• Maintain accurate records of compliance reports, incident reports, and operational logs
• Address patient concerns, complaints, and feedback to enhance patient satisfaction
• Ensure front desk and administrative staff provide a welcoming and efficient patient experience
• Implement patient-centered initiatives to improve overall service quality

• Candidates with some team lead or early management experience who are looking to grow into leadership roles
• Ability to read, write, and speak English to converse with patients
• Knowledge of how to operate basic office equipment such as a multi-line phone, computer, printer/copy/fax/scanner machine
• Able to maintain a polite and professional demeanor while providing excellent customer service
• Detail-oriented with exceptional interpersonal communication skills
• Knowledge of OSHA, HIPAA, and CLIA standards and requirements
• Ability to accurately read and write medical terminology
• Ability to multitask and work independently in a clinical setting using sound judgment in a high-pressure environment while maintaining excellent patient care and customer service

• Full-time, with occasional evening or weekend hours as needed

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's preferred)
• 3+ years of experience in healthcare facility management, preferably in family practice or outpatient settings
• Strong knowledge of healthcare regulations, billing practices, and insurance procedures
• Proficiency in electronic medical records (EMR) systems and Microsoft Office
• Bilingual - Spanish proficiency a plus (preferred)

Must be able to bend, lift, twist, sit and/or stand/walk for up to 12 hours daily. Communicate with patients who have inquiries; must be able to exchange accurate information. Must be able to move between work areas, office machinery, patient exam rooms and to other various locations throughout the facility. Must be able to see the computer screen and be able to participate in training classes where computer screens are referenced or by handouts and/or hands-on training.

No adverse environmental conditions; position is located indoors. Physical exertion in addition to hazardous work conditions; this position involves exposure to blood, bodily fluids or tissues as well as airborne contagions. Proper PPE is provided for employee protection. Travel Requirements: Travel between TotalCare facilities for meetings, training sessions, or shift coverage may arise and is considered within the scope of this position.