Emergency Room
Insurance Info
Important information about insurance coverage, billing, and your rights when receiving emergency care at TotalCare ER.
Frequently Asked Questions
Do you accept insurance?
Our TotalCare Emergency Room is an out-of-network provider for all health benefit plans. However, by Texas law, your insurance must apply your ER visits towards your in-network benefit level. We will work with your provider to maximize your coverage.
For non-emergency needs, our family medicine and urgent care is in-network with most health plans, ensuring affordable and seamless care for you.
What if I don't have insurance?
We are proud to offer competitive self-pay rates and flexible payment plans. We will never refuse to treat you in a life-threatening situation, regardless of your ability to pay.
If my insurance doesn't pay, will I receive a surprise bill after my service from TotalCare Emergency Room?
TotalCare does not practice surprise billing. TotalCare only bills you the patient responsibility portion of your visit, which your insurance company sets.
Texas Legislation & Compliance
House Bill 1941
According to House Bill 1941, section 17.464, "Emergency care" means health care services provided in an emergency facility to evaluate and stabilize medical conditions of a recent onset and severity, including severe pain, that would lead a prudent layperson possessing an average knowledge of medicine and health to believe that the individual's condition, sickness, or injury is of such a nature that failure to get immediate medical care could:
- Place the individual's health in serious jeopardy.
- Result in serious impairment to bodily functions.
- Result in serious dysfunction of a bodily organ or part.
- Result in serious disfigurement; or for a pregnant woman.
- Result in serious jeopardy to the health of the fetus.
For more information about House Bill 1941, click here
Texas House Bill 3276 & Senate Bill 425
Senate Bill 425, passed by the Texas Legislature during the 84th Regular Session, requires all FECs (Freestanding Emergency Centers) to post notice of the following:
- This is a Freestanding Emergency Medical Care Facility
- This facility charges rates comparable to a hospital Emergency Room and may charge a facility fee
- This facility or physician providing medical care at this facility may not be a participating provider in your Health Benefit Plan provider network
- A physician providing medical care at this facility may bill separately from the facility for the medical care provided to you
Texas House Bill 2041
The following notice has been posted in accordance with Texas House Bill 2041 and is hereby effective September 1, 2019:
- This facility is a licensed Freestanding Emergency Medical Care Facility.
- This facility charges rates comparable to a hospital emergency room and may charge a facility fee.
- The facility or physician providing medical care at the facility may be an out-of-network provider for the patient's health benefit plan provider network.
- The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient.
- This facility is an out-of-network provider for all health benefit plans.
For more information about House Bill 2041, click here
Further Resources
State Legislation and Rules related to Freestanding Emergency Center Compliance – Unconscionable Charges
Currently unavailable
Call or Text Our Billing Department
If you have questions about your insurance coverage, billing, or any of the information on this page, you can call or text our billing department at (817) 916-0394. We're here to help you understand your coverage and answer any questions you may have.